العربية

Control your data

Request deletion of a Rido account

Delete the account directly in the app, or submit a request here if you cannot sign in.

Available for customer and driver accounts

Deletion is permanent. First complete or cancel any active ride and settle wallet balances and pending withdrawals.

Delete directly in the app

  1. Open the relevant app and sign in.
  2. Go to Profile or My account.
  3. Choose Delete account, review the effect, and select the confirmation box.
  4. Tap Delete permanently. The local session is removed after the request succeeds.

Cannot sign in?

Submit the phone number linked to the account. The response does not reveal whether that number is registered, and support verifies ownership before deletion.

Account type

What is deleted?

  • Identity, contact, and sign-in data.
  • Saved places, notifications, and preferences.
  • Personal message content and attachments.
  • Driver approval documents, vehicle photos, and personal withdrawal details.

What may be retained?

Ride, transaction, settlement, and location records may remain disconnected from identity only for the period needed for accounting, safety, disputes, fraud prevention, and legal duties.

Processing time

In-app deletion is immediate once the conditions are met. Web requests are reviewed after ownership verification, with a target of 30 days unless an active ride, unsettled financial rights, or a legal retention duty applies.